What You'll Be Doing:
Provide first tier help-desk function, troubleshooting problems on workstations, peripheral devices, telecommunications and network connectivity at offices and jobsites.
Assist Network Administrator/IT Systems Engineer in undertaking preventative maintenance and optimization of network and communications resources (whether internally or externally hosted).
Assist Network Administrator/IT Systems Engineer in the configuration and deployment of software and hardware pertaining to all workstations, peripheral devices, servers, telecommunications and network equipment.
Assist Network Administrator/IT Systems Engineer with compilation and maintenance of documentation for existing technology resources including hardware inventory, network diagrams, and software licenses.
Providing technical leadership and serving as a liaison between end users and existing technology or technology under development to ensure that design standards are met.
Identify opportunities for improvement in existing information technology and operational systems and processes.
Perform frequent user and workstation moves, additions and changes within offices and jobsites.
Determining training objectives and developing and teaching IT related course curriculum.
Responding rapidly to multiple priorities.
Occasional weekend work may be required.
Ability to lift up to 50lbs may be required as well.
What We Look For:
Graduate in computer science or related discipline.
Minimum of 2 – 3 years experience.
Microsoft Windows 7 Professional/Windows 10 Professional
Microsoft Office 2010/2013
Microsoft SharePoint 2003/2013
Basic understanding of TCP/IP and VPN technology
Basic understanding of wireless LAN technology
Basic understanding of VoIP technology
Symantec Ghost or equivalent workstation imaging software
Hardware skills and experience:
Lenovo and HP desktops and laptops
Xerox/Ricoh multi-function printers/scanners
A/V and Video conference equipment
Cisco IP phones
Dell Power Edge Servers
What You've Done:
Work experience in related field, preferred
*For San Francisco Positions: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.